Products
Explore HotCRM's six business clouds and AI-powered platform capabilities.
Products
Welcome to HotCRM's product documentation. Whether you're a sales rep, service agent, marketer, or HR professional — find the guide for your cloud below.
Core Clouds
Sales Cloud
Lead management, Opportunity pipelines, Activity tracking, and AI-powered deal intelligence. 8 objects.
Service Cloud
Case management, SLA tracking, Knowledge base, Omni-channel routing, and Customer self-service. 21 objects.
Marketing Cloud
Campaign management, Email automation, Lead nurturing, and ROI analytics. 11 objects.
Revenue Cloud
CPQ (Configure, Price, Quote), Contract lifecycle, Invoicing, and Payment tracking. 13 objects.
HR Cloud
Recruitment, Onboarding, Performance reviews, Payroll, and Training. 16 objects.
Intelligence & Platform
AI Intelligence
Co-Pilot, Autonomous Agents, Predictive Analytics, and Natural Language Queries.
Analytics & BI
Embedded dashboards, Real-time reporting, and AI-powered insights across all clouds.
Foundation
Shared Accounts, Contacts, Activities, Tasks, and Notes that power the Customer 360 view.
Platform
Metadata engine, ObjectQL, Plugin architecture, REST APIs, and Multi-currency support.